Visual Verification for Residential Security Monitoring

Problem:

Due to recent car break-ins in the neighborhood, the homeowner was evaluating a DIY solution to receive notifications when someone was on their driveway or around their home. Because DIY solutions offer notifications and a mobile App to engage them when an alarm occurs, the homeowner was on the cusp of canceling the service and replacing their traditional alarm system & cameras with a DIY system.

Introduction:

While the customer was paying for professional alarm monitoring, they did not realize their current alarm company could design a package that would provide them and the monitoring station with video notifications, with only a slight monitoring increase. There was also a growing frustration among alarm users city-wide due to slow police response times and false alarm fees being assessed for errant dispatches. When the alarm company introduced the CHeKT App and Video Verification, the customer immediately appreciated the value of the alarm center and receiving video notification information.

Job Site:

The CHeKT Certified Dealer met with the homeowner and presented the addition of the OPTEX Bridge. The Bridge would then connect the home's existing alarm system with the camera system, allowing both to work together to send immediate video to the operator for dispatch and the homeowner for verification. Three existing exterior cameras were repositioned to allow the camera's field of view to oversee the detection pattern of motion sensors already on site. One camera, with analytics, was paired to the Bridge, and the perimeters of the detection pattern were established inside the CHeKT Portal for optimal performance without nuisance alarms being triggered.

Solution:

Assessing the situation, the dealer quickly realized that re-purposing existing alarm & camera systems - connected with the OPTEX BRIDGE powered by CHeKT - was the best solution for this

site.

Existing Equipment:

• 4 IP Cameras

• NX8 Alarm Panel

Added Equipment:

• 1 CKB304 OPTEX Bridge

Result/Conclusion:

The homeowner and the alarm operator now have immediate access to all on-site cameras when an event occurs. The homeowner immediately felt engaged in the disregard-dispatch process using the CHeKT instant verification clips sent via SMS text.

The homeowner also felt a higher level of protection, knowing that a visually-verified dispatch from the alarm operator would likely provide a priority response from police or first responders.

This customer started the process as a potential lost account and is now a re-engaged, freshly satisfied customer.